Our production lead time was approximately 24-26 weeks in January, which equates to an early August installation that was clearly indicated to ***** in a post-purchase email communication sent to her on January 24th (********** ********). ***** ordered a bi-folding window in January of 2022. I will contact him tomorrow (Monday September 19). He would like to look at the window and negotiate another price.
On September 17 I received a call from the owner from Magic Windows. He asked me to send pictures, which I did. When I called Lior back on Friday I told him the window seem to function good at this point but the colour was off. He mentioned in our conversation he was not aware I put a complaint in with the BBB. Lior asked me to go home and look at the window as he thought it would exceed my expectations.
#Magic window review windows#
After a lengthy discussion about my disappointment with the customer service regarding Magic Windows I asked for a discount. I left the house as I had an appointment and after my appointment while in the parking lot I received a call from Lior. I told him ,again, that I wanted to speak to Dave before I handed over the remaining money. He was to complete the remaining work and, again, he asked for the remaining money. On the 15th, one of the installers arrived at approximately 3pm as I arrived home from work. I said I wanted to make sure he knew of the terrible service I endured throughout this project. On the 14th, one of the installers asked me for a cheque for the remaining money I owed but I told them I would pay as soon as talked to Dave my salesperson. On September 14, the installers arrived and installed the window of which they finished the work inside the kitchen and told me they would return the following day to finish the job on the exterior. There is no excuse for this terrible service. Can someone please get to the bottom of this? This is truly an unprofessional company especially since I started this whole project in January of this year. The nights are getting colder and anyone can get into my house at this point. hole in my kitchen wall which is tarped up every night.
#Magic window review install#
I have even told her my contractors will install the window and she turned that discussion down.Īll I know is that I have an 11ft x 42 in. Mary the secretary continues to tell me "they have no one paired up with you". *Sept 6 & 7 I have left voice mails with Dave my sales person, but he rarely replies to calls or texts from me.Īs of today, September 7, I still have no idea what is going on. I tried to call her Aug 22, 23, 26, Sept 2 for another installation date, but to no avail. *Aug 19 Stephanie called about an installation date for Aug 30, I told her I would get back to her. *On JULY 19 I received an email from Magic Windows stating the Order went in (this was approximately 3 wks after speaking to Lior) *By JUNE 27 my contractor and I received confirmation from Lior that the measurments were confirmed. Apparently measurements needed to be confirmed by my contractor.
Lior stated in our conversation that the window had not been ordered yet. Lior texted me back requesting me to call. *JUNE 14, I called Magic Windows to see about my Window. Feb 1 a Magic Windows fella came to do measurements. *January 12 I asked David if another contract be written once measurements were done by the Magic Window team, he replied on January 13 and said yes.I have yet to see the update.Īpprox. I signed his 'project proposal' document, on this same day, which outlined the purchase of a Window Wall (132" w x 42" l) for a total of $9372.79 of which I put a 25% deposit of $2343.20. was the sales person from Magic Windows who came to my house on JANUto discuss Magic Windows and its products.
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